Reporting a problem
From GreaseSpot
We are all human, we all make mistakes. Things don't always work perfectly with Greasemonkey. When something goes wrong, what do you do? It depends, there's two major cases.
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[edit] Problems With Scripts
Sometimes, it's just a particular user script that doesn't work right. If you can fix the problem by disabling one user script, or if the problem is just that the feature one particular script provides doesn't work, there's only two options:
- Contact the script's author for help.
- Give up.
- (Secret third option:) Fix it yourself.
Alternately, you may seek help at http://userscripts.org/forums .
[edit] Problems With Greasemonkey
Sometimes, though, Greasemonkey itself is broken. If so, you should send a query to the mailing list. But wait! Please be sure to send the message to the users mailing list. (The developers list is for contributing to Greasemonkey itself, the users list is for support and discussion for/between end users.)
Also, if you want the problem to be fixed, you'll need to describe the problem, thoroughly:
- What version of Firefox?
- What operating system?
- For both it is easiest to click Help, About Mozilla Firefox, then copy-and-paste the last line in that window, which starts "Mozilla/5.0...". (And should probably wrap to two or three lines long.)
- What version of Greasemonkey?
- Has this always happened? Did it just start? If so, what did you change just before it started?
Sometimes, another extension will conflict with Greasemonkey. Sometimes, your Firefox or Greasemonkey profile may become corrupted. In either case, it's a very easy task to remove all variables, and ensure the problem always exists.
Following Mozilla's instructions, create a new profile, and run Firefox with it. Install just Greasemonkey into that new profile, with no scripts. (Install just one script if you have to, to test the problem, and don't forget to mention which, if you do.) Does the problem still happen? If not, start installing all your regular scripts and extensions.
After each, does the problem appear? If so, be sure to mention which script or extension caused the problem.
[edit] URLs
Whenever mentioning a script, extension, site, or anything else on the web: Always include the full URL to it in your message. It's very possible that other people are not aware of all the same things you are, and this helps eliminate confusion.
